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Shipping & Returns

Shipping Policy

Please allow 2 business days for the processing of your order. Once your order is shipped, you will receive a notification and a tracking number. 

Normal shipping times is 5-6 business days within Australia. Note that all shipment will be via Australia Post (road freight). Delayed shipments are outside our control (and sometimes also out of Australia Post's control).  

INTERNATIONAL SHIPMENT SCHEDULE

USPS Ground Shipping is now open - orders will be shipped from end of October/November.

All other international shipments of nail polish will be suspended until further notice while we iron out some issues with our logistics company. Thank you for your patience! 

Brushes and stickers can be shipped via air so you can still purchase these items but note that your order will be cancelled if it contains nail polish. 

Return & Exchange Policy

In accordance with Australian Consumer Law, you are entitled to a refund or an exchange should you receive a faulty or broken item.

Whilst we take every effort to package our products for maximum protection during shipping, please do contact us at hello@bycindysocietal.com.au if your product does not arrive in satisfactory condition.